World Justice Project EUROVOICES

2024

Thematic Report

Justice & Safety

We asked 72,000 people in the EU if they feel safe and if justice is met. Most people believe...

they got the legal advice they needed,

justice is expensive,

justice does not function equally for everyone.

THEMATIC REPORT

Justice & Safety

Key Findings

Most people who experienced legal problems got the advice they needed: Legal problems are ubiquitous across EU regions. People facing legal problems have access to quality information and advice, and, to a lesser extent, appropriate assistance and representation, with important variations between regions.
In general, people believe that justice is expensive: Across EU regions, respondents think that most people cannot easily afford the costs of legal assistance and representation, or the costs of dispute resolution mechanisms if they face a legal problem, with significant variations between regions.
Criminal justice is generally considered effective, but not everyone feels they benefit equally: Most people in EU regions agree that the criminal justice system is effective and respects the rights of both victims and the accused, though there are important variations between regions. However, many believe that not everyone is treated equally.

Introduction

The rule of law is one of the fundamental values upon which the European Union (EU) is founded and represents a constitutional priority shared by all Member States (Article 2 of the Treaty on EU). The rule of law is essential for the proper functioning of democratic societies and the protection of human rights. Furthermore, the rule of law plays a pivotal role in shaping the potential for sustainable regional growth and development.

Adherence to this principle requires effective democratic institutions that ensure public accountability and the separation of powers. It also mandates access to independent and impartial courts that protect people's fundamental rights and guarantee equality before the law. Upholding the rule of law further requires implementing targeted, evidence-informed strategies at both national and subnational levels, which are tailored to meet the diverse needs of people across different regions.

In this context, World Justice Project EUROVOICES provides new data that captures the perceptions and experiences of people living in 110 subnational regions across the 27 EU Member States in the areas of justice, democratic governance, and the rule of law. The report series draws upon surveys responses from more than 8,000 local and independent legal experts, as well as regionally representative household surveys administered to more than 64,000 respondents across the EU. With this data, the World Justice Project (WJP) seeks to contribute to evidence-based decision-making at all government levels by helping decision-makers identify strengths, weaknesses, and policy priorities in their regions.

This data is organized into three thematic reports:

  1. Democracy and Fundamental Rights
  2. Justice and Safety
  3. Transparency and Corruption

Each report focuses on a selection of pillars of the rule of law, comprised of indicators that cover specific dimensions of each concept. Findings for each indicator are categorized into Expert Scorecards, calculated using expert survey responses, and/or People’s Voices, highlighting complementary question-level data from WJP’s household surveys. These two categories are presented side-by-side, offering a comprehensive view of how EU residents perceive and experience justice, governance, and the rule of law in their respective regions.

The Expert Scorecard captures legal experts’ assessments of composite indicators with scores ranging from 0 to 1, where 1 is the highest possible score and 0 is the lowest possible score. Each score is calculated by aggregating a set of questions that are relevant to various dimensions of the concept being measured. This expert data allows for a deeper examination of the technical aspects that determine how people interact with a complex network of institutions and the justice system. In contrast, findings from the People’s Voices database, presented at the question level using percentages (0 to 100%), reflect the beliefs and experiences of the general population.

The project’s conceptual framework builds upon the tested and proven methodology of the WJP Rule of Law Index®—a rigorous quantitative tool that evaluates and ranks 142 countries across key dimensions of the rule of law—with adaptations to reflect the institutional architecture in the EU. It should be noted that the results of both tools are not comparable, because this project presents data from its household surveys separately from its Expert Scorecards, whereas the Index integrates the General Population Poll into each country’s aggregate scores. Additionally, adjustments have been made to the conceptual framework and to the data analysis protocol, including changes in the methods used to calculate scores. For more information on the methodology of World Justice Project EUROVOICES, refer to the methodology section at the end of this report.

Given the diversity of institutional design across EU Member States, the questions in this project’s surveys mainly focus on the outcomes experienced by individuals concerning different issues related to justice, governance, and the rule of law. These outcomes result from their interactions with a complex network of institutions at local, national, and supranational levels. In this sense, the questionnaires minimized references to government institutions, focusing instead on the perceptions and experiences of people in the city, town, or village where they live. Regional information was produced following the framework of territorial divisions of the Nomenclature of Territorial Units for Statistics (NUTS) system.

This project is funded by the EU and complements other research activities conducted by the WJP with the mission of advancing the rule of law worldwide. This data may also complement other monitoring tools that aim to promote a rule of law culture and enhance economic, social, and territorial cohesion in the EU, such as the European Commission’s yearly Rule of Law Report, the EU Justice Scoreboard, and the Cohesion Report, among others.

Key Findings

Democracy and Fundamental Rights:

  • People can vote freely: Most people in EU regions agree that they can vote freely, without feeling harassed or pressured.
  • Fundamental freedoms are protected: The freedoms of assembly, association, and expression are well-protected across most EU regions; however, some regions are falling short in upholding these essential rights.
  • People worry about misinformation: Most people in EU regions believe senior government officials use misinformation to shape public opinion in their favor.
  • Discrimination is a challenge across the EU regions: Over 25% of people faced discrimination during the past year in approximately 80% of EU regions.

Justice and Safety:

  • Most people who experienced legal problems got the advice they needed: Legal problems are ubiquitous across EU regions. People facing legal problems have access to quality information and advice, and, to a lesser extent, appropriate assistance and representation, with important variations between regions.
  • In general, people believe that justice is expensive: Across EU regions, respondents think that most people cannot easily afford the costs of legal assistance and representation, or the costs of dispute resolution mechanisms if they face a legal problem, with significant variations between regions.
  • Criminal justice is generally considered effective, but not everyone feels they benefit equally. Most people in EU regions agree that the criminal justice system is effective and respects the rights of both victims and the accused, though there are important variations between regions. However, many believe that not everyone is treated equally.

Transparency and Corruption:

  • For the most part, people do not think that state institutions are corrupt: Across EU regions, most people do not believe courts, parliaments, or other state institutions are corrupt. However, concerns exist regarding national governments and parliaments in regions of about a third of EU countries. Additionally, in regions of more than half of EU countries, people believe that political parties are the most corrupt compared to other state institutions.
  • Anticorruption measures are seen as ineffective: Across EU regions, most people believe government efforts to control corruption have been ineffective so far.
  • Authorities are perceived as transparent and providing information: Expert assessments of transparency and access to information at local level across EU regions are to a large extent positive, and most people believe that local authorities provide accessible information.

General Trends Across Regions:

  • Governance is important for development: Across EU regions, where democratic governance is stronger, so is economic development.
  • People have more trust in local authorities: Public trust is higher in local authorities than in national governments across EU regions, with 52% of respondents trusting local governments compared to 41% for national ones.
  • Governance varies less within countries than across them: Public perceptions of the rule of law vary more between countries than across regions of the same country.
  • People in urban and rural areas largely agree on justice and the rule of law, with some exceptions: Across EU regions, urban and rural residents generally share similar views on issues related to justice and the rule of law, though differences emerge in specific regions, countries, population groups, and topics.
  • Gender inequality persists: Across EU regions, women generally share similar views to men on justice and the rule of law but hold more negative opinions regarding gender equality in both public and private life.

About this Report

EUROVOICES presents two different types of indicators: Expert Scorecard and People’s Voices. The Expert Scorecard provides an aggregated score at either the subnational or national level, depending on the topic, based on data from WJP’s survey of local and independent legal experts and practitioners from different disciplines. Explore the variable map, found in the “downloads” section, with information on the individual expert survey questions that make up each aggregated score. People’s Voices presents selected question-level data from household surveys to representative samples across the EU on each topic. Additional data and sociodemographic breakdowns of the People’s Voices indicators can be explored on the EUROVOICES dashboard. For all indicators, country-level data, when presented, is calculated using weighted averages of region-level scores based on population size.

This report, Justice and Safety, consists of three chapters: (1) Civil Justice, (2) Criminal Justice, and (3) Safety. Each chapter contains thematic findings, definitions for each indicator included, as well as graphs with data from both the expert and household surveys (Expert Scorecard and People’s Voices, respectively).

When the rule of law prevails, both governing authorities and the people they serve respect the rights of others, contributing to a secure and just society. Additionally, people should have access to effective legal mechanisms to resolve their legal issues or seek redress for violations of their rights. In conceptualizing safety and access to justice, WJP uses a people-centered approach, focusing on individuals’ justice journeys. This approach seeks to analytically reconstruct people’s experiences as they navigate different justice services in their quest to resolve their legal disputes.

  1. Civil Justice: The first chapter of this report focuses on civil justice, defined as the array of services and mechanisms people use to resolve non-criminal disputes, including family, labor, commercial, environmental, administrative, and financial disputes, as well as consumer issues.

    Indicators for civil justice include (1) legal capability, (2) access to legal aid and representation in case of civil disputes, (3) accessible, appropriate, and timely dispute resolution, (4) impartial and independent dispute resolution, (5) outcome-oriented and effective dispute resolution, and (6) alternative dispute resolution mechanisms.

    To further explore these issues, the chapter concludes with new, region-specific findings from the WJP Global Legal Needs Survey (a special module included in the household surveys), which provides in-depth insights into the prevalence of civil and administrative legal problems and the efficacy of the justice system for resolving those problems, as experienced by individuals seeking justice.

  2. Criminal Justice: Strong rule of law systems depend on the ability of impartial and independent criminal justice mechanisms to redress grievances and bring action against individuals for offenses against society. Effective criminal justice mechanisms ensure that victims of criminal acts have access to competent, prompt, and effective mechanisms for criminal investigation, prosecution, and adjudication. Moreover, these justice services must be accessible to all members of society, regardless of where they live or their personal characteristics.

    Additionally, the criminal justice system must follow due process and uphold the rights of all involved parties, including victims, individuals accused of a crime, and persons deprived of their liberty. This chapter includes indicators on (1) effective and impartial criminal investigation, (2) effective and impartial prosecution and pre-trial proceedings, (3) effective and impartial criminal adjudication, (4) alternative criminal justice mechanisms, (5) victims’ rights, (6) due process of law, and (7) right of persons deprived of liberty.

  3. Safety: Security is one of the defining aspects of any rule of law society and is a fundamental function of the state. It is also a precondition for the realization of the rights and freedoms that the rule of law seeks to advance. Thus, effective crime control and the reduction of violence are key components of the rule of law.

    This chapter examines how well governments meet these safety objectives by focusing on two indicators from the general population poll: (1) perceptions of safety and (2) control of violence.

Findings

Outlined below are the findings for this section. First, we present the main findings for the chapter, emphasizing notable insights in the data. This is followed by summaries of individual indicators organized by topic.

  • People perceive justice as being too expensive. Malta is the only EU Member State where most people agree they can easily meet the costs of turning to a state dispute resolution mechanism when they face a legal problem.
  • People are not aware of their legal rights. Romania, Poland, and Greece are the only EU Member States in which the majority of respondents feel aware of their rights when facing a legal problem.
  • In 15 Member States*, a majority of respondents experienced at least one non-trivial legal problem** in the past two years. The prevalence of legal problems varies widely across the EU, as just 15.6% of respondents experienced a recent legal problem in Portugal, while 71.0% did in Hungary. Across the EU, the most common legal problems were related to consumer protection.
  • Most people who experienced legal problems* got the advice they needed: Legal problems are ubiquitous across EU regions. People facing legal problems have access to quality information and advice, and, to a lesser extent, appropriate assistance and representation, with important variations between regions.

*The module on legal needs covers 26 out of the 27 EU Member States; this data was not collected in Ireland. **We understand non-trivial legal problems as those that respondents label with a seriousness larger than or equal to 4 on a scale of 0 to 10.

Legal capability

  • The average score for the expert indicator of legal capability among the 27 EU Member States is 0.58. Country-level scores range from 0.69 in Finland and Ireland to 0.47 in Greece and Poland.
  • Most EU residents feel that people lack legal awareness. Romania, Poland, and Greece are the only EU Member States in which the majority of respondents agree that people are aware of their legal rights.
  • In just six Member States, the majority of respondents agree that people know where to get legal information and advice when they face a legal problem.

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Expert's Scorecard

Figure 1 Legal capability

This indicator refers to an individual's ability to navigate the legal system and readily access justice while upholding their rights. This indicator examines people's awareness of their rights and knowledge of where to obtain legal information and advice. Results reflect the evaluation of experts across the 27 EU Member States at the subnational level. The expert scorecard ranges from 0 to 1, where 1 signifies the highest possible score and 0 signifies the lowest possible score.

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Data is not available for some regions due to a low number of expert responses.

People's Voices

Figure 2 Awareness of legal rights

Percentage of respondents who agree that people in their country are aware of their rights when they face a legal problem.

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People's Voices

Figure 3 Access to legal information and advice

Percentage of respondents who agree that people in their country know where to get information and advice when they face a legal problem.

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Access to legal aid and representation in civil disputes

  • The average score for the expert indicator of access to legal aid and representation in civil cases among the 27 EU Member States is 0.64. Country-level scores range from 0.78 in Germany to 0.57 in Cyprus and Hungary.
  • In only seven Member States, most respondents agree that people have access to affordable legal assistance and representation when they face a legal problem.

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Expert's Scorecard

Figure 4 Access to legal aid and representation in civil disputes

This indicator explores the accessibility and quality of legal aid services in civil disputes as reported by users, including the affordability of legal aid and the availability of pro bono services. Results reflect the evaluation of experts across the 27 EU Member States at the subnational level. The expert scorecard ranges from 0 to 1, where 1 signifies the highest possible score and 0 signifies the lowest possible score.

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Data is not available for some regions due to a low number of expert responses.

People's Voices

Figure 5 Access to affordable legal assistance and representation

Percentage of respondents who agree that people in their country have access to affordable legal assistance and representation when they face a legal problem.

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Accessible, appropriate, and timely dispute resolution

  • The average score for the expert indicator of accessible, appropriate, and timely dispute resolution among the 27 EU Member States is 0.49. Country-level scores range from 0.64 in Estonia to 0.38 in Poland.
  • In 26 Member States (except Malta), fewer than half of respondents agree that people can easily meet the costs of state dispute resolution mechanisms (courts, small claims courts, administrative agencies, etc.) when they face a legal problem.
  • In a majority of EU Member States, out of respondents who experienced a non-trivial legal problem and reported that the problem’s resolution process has concluded, over two-thirds said that the resolution process concluded in less than a year.

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Expert's Scorecard

Figure 6 Accessible, appropriate, and timely dispute resolution

This indicator focuses on the conditions necessary for effective dispute resolution via state-sponsored, formal mechanisms, or alternative dispute resolution mechanisms. It assesses whether these services are available to all people regardless of socioeconomic status, responsive to different types of problems, and not subject to unreasonable delays. Results reflect the evaluation of experts across the 27 EU Member States at the subnational level. The expert scorecard ranges from 0 to 1, where 1 signifies the highest possible score and 0 signifies the lowest possible score.

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Data is not available for some regions due to a low number of expert responses.

Expert's Scorecard

Box 1 Digital justice

Experts' assessments of whether digital tools improve access to civil justice and are easy to use for most people.

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People's Voices

Figure 7 Affordability of state dispute resolution mechanisms

Percentage of respondents who agree that people in their country can easily meet the costs of turning to a state dispute resolution mechanism (courts, small claims courts, administrative agencies, etc.) when they face a legal problem.

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People's Voices

Figure 8 Experiences of the timeliness of dispute resolution processes

Percentage of respondents whose process concluded in less than a year, out of those who experienced a non-trivial legal problem in the previous two years and whose problem resolution process had concluded.

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Impartial and independent dispute resolution

  • The average score for the expert indicator of impartial and independent dispute resolution among the 27 EU Member States is 0.70. Country-level scores range from 0.89 in Denmark to 0.55 in Bulgaria.
  • Only in Denmark do the majority of respondents agree that state dispute resolution mechanisms (courts, small claims courts, administrative agencies, etc.) produce fair outcomes for each involved party. In just four Member States (Denmark, the Netherlands, Finland, and Luxembourg), the majority of respondents agree that all parties are treated equally and fairly within the civil justice system.

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Expert's Scorecard

Figure 9 Impartial and independent dispute resolution

To assess the procedural fairness of dispute resolution in civil matters, this indicator evaluates various components of a trustworthy justice system, including the absence of discrimination or bias in judicial decisions, corruption, and undue political influence in the delivery of justice. Results reflect the evaluation of experts across the 27 EU Member States at the subnational level. The expert scorecard ranges from 0 to 1, where 1 signifies the highest possible score and 0 signifies the lowest possible score.

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Data is not available for some regions due to a low number of expert responses.

People's Voices

Figure 10 Fairness in state dispute resolution

Percentage of respondents who agree that state dispute resolution mechanisms in their country (courts, small claims courts, administrative agencies, etc.) produce fair outcomes for each involved party.

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People's Voices

Figure 11 Equality and fair treatment in the civil justice system

Percentage of respondents who agree that all parties are treated equally and fairly within the civil justice system of their country.

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Effective and outcome-oriented dispute resolution

  • The average score for the expert indicator of effective and outcome-oriented dispute resolution among the 27 EU Member States is 0.57. Country-level scores range from 0.73 in Finland to 0.46 in Italy.
  • In all 27 Member States, fewer than half of respondents agree that winning parties can enforce court decisions quickly and effectively. At the country level, the percentage of respondents who agree with this statement ranges from 45.9% in Poland to 20.3% in Slovenia.

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Expert's Scorecard

Figure 12 Effective and outcome-oriented dispute resolution

This indicator assesses how justice system users perceive the outcomes of their legal proceedings, including the extent to which civil justice processes aim to achieve meaningful and satisfactory outcomes for all parties involved and whether those outcomes are effectively enforced. Results reflect the evaluation of experts across the 27 EU Member States at the subnational level. The expert scorecard ranges from 0 to 1, where 1 signifies the highest possible score and 0 signifies the lowest possible score.

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Data is not available for some regions due to a low number of expert responses.

People's Voices

Figure 13 Enforcement of court decisions in the civil justice system

Percentage of respondents who agree that winning parties can enforce court decisions quickly and effectively in their country.

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Alternative dispute resolution mechanisms

  • The average score for the expert indicator of alternative dispute resolution mechanisms among the 27 EU Member States is 0.58. Country-level scores range from 0.73 in Finland to 0.49 in Bulgaria, Czechia, Romania, and Slovakia.
  • In six Member States, the majority of respondents agree that people can easily turn to alternative justice mechanisms (mediation, arbitration, restorative justice, etc.) when they face a legal problem.

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Expert's Scorecard

Figure 14 Alternative dispute resolution mechanisms

This indicator explores non-formal and abridged dispute resolution methods that exist outside the formal judicial system, such as mediation, conciliation, or arbitration. The following category assesses the accessibility, fairness, and effectiveness of alternative dispute mechanisms in solving people’s legal problems. Results reflect the evaluation of experts across the 27 EU Member States at the subnational level. The expert scorecard ranges from 0 to 1, where 1 signifies the highest possible score and 0 signifies the lowest possible score.

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Data is not available for some regions due to a low number of expert responses.

People's Voices

Figure 15 Access to alternative justice mechanisms

Percentage of respondents who agree that people in their country can easily turn to alternative justice mechanisms (mediation, arbitration, restorative justice, etc.) when they face a legal problem.

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WJP Global Legal Needs Survey module

  • In 15 Member States*, over half of respondents experienced one or more non-trivial legal problems** in the past two years, with prevalence at the country-level ranging from 15.6% in Portugal to 71.0% in Hungary. Across the EU, the most commonly reported legal problems were related to consumer protection and housing.
  • Among all respondents who reported experiencing non-trivial legal problems, at least half had access to good information and advice and, in 18 Member States, the majority of respondents had access to adequate assistance and representation***. However, Malta and Bulgaria were the only two Member States in which the majority of respondents, out of those who experienced a non-trivial legal problem and needed access, had access to a dispute resolution mechanism.
  • Out of the people who experienced a non-trivial legal problem and whose problem's resolution process has concluded, in 25 Member States (all except for Czechia), six out of every ten respondents' legal problems have been solved.
  • In a majority of EU Member States, out of respondents who experienced a non-trivial legal problem and reported that the problem’s resolution process has concluded, over two-thirds said that the resolution process concluded in less than a year and that they were able to afford the costs to solve their problem, or did not incur any costs at all. However, this group of respondents did not think their experiences were fair—in only five Member States did the majority of respondents agree that the resolution process was fair, regardless of the outcome.

*The module on legal needs covers 26 out of the 27 EU member states; this data was not collected in Ireland. **We understand non-trivial legal problems as those that respondents label with a severity larger than or equal to 4 on a scale of 0 to 10. ***Adequate assistance and representation include those obtained from any of the following entities: a lawyer, a professional advisor, an advice service, a government legal aid office, a court or government body, the police, a health or welfare professional, a trade union or employer, a civil society organization, or a charity.

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People's Voices

Figure 16 Prevalence of non-trivial legal problems

Percentage of respondents who experienced at least one non-trivial problem in the previous two years, meaning a problem of self-reported seriousness of 4 or more in a scale of 0 to 10.

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People's Voices

Figure 17 Prevalence of non-trivial legal problems by category

Percentage of respondents who experienced at least one non-trivial legal problem in the previous two years by problem category.

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People's Voices

Figure 18 Legal vulnerability: official proof of identity

Percentage of respondents who report having an official proof of identity.

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People's Voices

Figure 19 Legal vulnerability: official proof of housing or land tenure

Percentage of respondents who report having an official proof of housing or land tenure.

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People's Voices

Figure 20 Experiences of accessing appropriate information and advice

Percentage of respondents who had access to good information and advice out of those who experienced a non-trivial problem in the previous two years.

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People's Voices

Figure 21 Experiences of accessing appropriate assistance and representation

Percentage of respondents who had access to adequate assistance and representation out of those who experienced a non-trivial legal problem in the previous two years. Adequate assistance and representation include services obtained from any of the following entities: a lawyer, a professional advisor, an advice service, a government legal aid office, a court or government body, the police, a health or welfare professional, a trade union or employer, a civil society organization, or a charity.

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People's Voices

Figure 22 Experiences of accessing a dispute resolution mechanism

Percentage of respondents who had access to a dispute resolution mechanism out of those who experienced a non-trivial legal problem in the previous two years and needed access.

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Sustainable Development Goal indicator 16.3.3 measures the proportion of the population who that has experienced a dispute in the past two years and had access to a formal or informal dispute resolution mechanism. Based on data from the WJP Global Legal Needs Survey module of the general population survey, WJP estimates the proportion of people who, directly or with the help of someone else, had access to a court or any other third party to adjudicate, mediate, or intervene to help resolve their legal problem, out of those who had a legal problem and needed access to this type of service.

People's Voices

Figure 23 Experiences of the timeliness of dispute resolution processes

Percentage of respondents whose process concluded in less than a year, out of those who experienced a non-trivial legal problem in the previous two years and whose problem resolution process had concluded.

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